We want to give you a hassle-free way to return anything, so you can return any item to us within 15 days of receiving your original order, including sale items.
We can’t offer an exchange on returned items but you can send something back for a full refund and then place a new order for the size, colour or item you’d prefer.
First step: contact with us via email firstname.lastname@example.org
As an International customer, you can return your parcel using any postal service. Please note – you’ll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.
The parcel remains your responsibility until it arrives with us – remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
When you return your order, just pop your returns note in the parcel with the following details marked on it:
- Your order number
- Which items you’re returning for a refund
It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse, depending on your location and which postal service you use. Please see the below timeframes as a guide:
Please note working days do not include weekends and public holidays.
We’ll send you an email as soon as we’ve received your return back at our warehouse in its original condition. Once received, we’ll refund your original payment method – this is usually done within 2 working days.
It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.
If you’ve returned more than one order in the same parcel, please allow up to 24 hours for all returned items to be refunded.
We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they’re securely packed. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.